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About Us

Bowtega Hair Acessories is a trendsetting Online Store, offering our first-rate products and exceptional customer service to shoppers from the comfort of their own homes. We’re a business made up of innovators and forward-thinkers, with the drive and wherewithal to constantly update and improve the online shopping experience.

 
 
Packing

Shipping & Returns

SHIPPING

We use Registered Mail and that way you will know where your order is at all times. We ship all of our orders through MaltaPost within 2-5 business days (Monday through Friday, excluding Holidays) from time of order and cleared payment. 

MALTESEC USTOMERS
Postage is €3.00 for registered post and FREE of charge with orders over €25.00 for standard 2-5 days delivery.

INTERNATIONAL CUSTOMERS
International customers will be charged €5.99 for registered post and shipping is FREE for orders over €50.00.

PACKAGING

Your order will arrive on our branded  card as per the image, wrapped in tissue paper. When ordering more than 1 item, these are sometimes placed together on the same branded card. If your require separate packaging per item please state this when placing your order.

CUSTOM FEES FOR INTERNATIONAL ORDERS

For buyers from the EU and UK: you may be subject to taxes/fees which vary depending on the laws of your country.

All international buyers please check your countries custom laws and fees before purchasing.

RETURN & REFUND POLICY

If you are not entirely satisfied with your purchase, we're here to help.


RETURNS

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.


REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.


Any payment fees incurred with the original transaction will be deducted.


RETURN SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


CONTACT US

If you have any questions on how to return your item to us, please contact us.